Policy

Shipping Policy Update

We've expanded international shipping to 30+ countries with upgraded cold-chain packaging to ensure your research compounds arrive in optimal condition.

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Expanded International Coverage

Effective immediately, Peptide Mom now ships to over 30 countries across North America, Europe, Asia-Pacific, and beyond. We've partnered with leading cold-chain logistics providers to ensure your compounds reach you in the same pristine condition they left our facility.

Upgraded Cold-Chain Packaging

All lyophilized peptide orders now ship with our upgraded packaging protocol:

  • Insulated shipping container — maintains 2–8 °C throughout transit
  • Dry ice or gel packs — included for all international shipments and warm-weather domestic orders
  • Tamper-evident seals — each vial individually sealed and verified before dispatch
  • Moisture-barrier packaging — desiccant pouches protect lyophilized powder from humidity

Important: Customers are responsible for ensuring that the import and use of research chemicals complies with all applicable laws and regulations in their jurisdiction. Peptide Mom does not accept liability for packages detained by customs authorities.

Updated Delivery Timelines

  • Domestic (US): 2–4 business days
  • Europe / UK: 5–9 business days
  • Asia-Pacific: 7–12 business days
  • Other international: 8–15 business days

All orders include a tracking number sent to the email address provided at checkout. Same-day dispatch is available for orders placed before 2 PM Monday through Friday (excluding public holidays).


Questions?

If you have questions about shipping to your specific country or need assistance with a current order, please don't hesitate to contact our support team at Service@peptideai.mom.

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